107 lines
5.4 KiB
Python
107 lines
5.4 KiB
Python
|
# Part of Odoo. See LICENSE file for full copyright and licensing details.
|
||
|
|
|
||
|
|
from odoo import http
|
||
|
|
from odoo.http import request
|
||
|
|
from odoo.tools import get_lang, is_html_empty, plaintext2html
|
||
|
|
|
||
|
|
|
||
|
|
class LivechatChatbotScriptController(http.Controller):
|
||
|
|
@http.route('/chatbot/restart', type="json", auth="public", cors="*")
|
||
|
|
def chatbot_restart(self, channel_uuid, chatbot_script_id):
|
||
|
|
discuss_channel = request.env['discuss.channel'].sudo().search([('uuid', '=', channel_uuid)], limit=1)
|
||
|
|
chatbot = request.env['chatbot.script'].browse(chatbot_script_id)
|
||
|
|
if not discuss_channel or not chatbot.exists():
|
||
|
|
return None
|
||
|
|
chatbot_language = self._get_chatbot_language()
|
||
|
|
return discuss_channel.with_context(lang=chatbot_language)._chatbot_restart(chatbot).message_format()[0]
|
||
|
|
|
||
|
|
@http.route('/chatbot/post_welcome_steps', type="json", auth="public", cors="*")
|
||
|
|
def chatbot_post_welcome_steps(self, channel_uuid, chatbot_script_id):
|
||
|
|
discuss_channel = request.env['discuss.channel'].sudo().search([('uuid', '=', channel_uuid)], limit=1)
|
||
|
|
chatbot = request.env['chatbot.script'].sudo().browse(chatbot_script_id)
|
||
|
|
if not discuss_channel or not chatbot.exists():
|
||
|
|
return None
|
||
|
|
chatbot_language = self._get_chatbot_language()
|
||
|
|
return chatbot.with_context(lang=chatbot_language)._post_welcome_steps(discuss_channel).message_format()
|
||
|
|
|
||
|
|
@http.route('/chatbot/answer/save', type="json", auth="public", cors="*")
|
||
|
|
def chatbot_save_answer(self, channel_uuid, message_id, selected_answer_id):
|
||
|
|
discuss_channel = request.env['discuss.channel'].sudo().search([('uuid', '=', channel_uuid)], limit=1)
|
||
|
|
chatbot_message = request.env['chatbot.message'].sudo().search([
|
||
|
|
('mail_message_id', '=', message_id),
|
||
|
|
('discuss_channel_id', '=', discuss_channel.id),
|
||
|
|
], limit=1)
|
||
|
|
selected_answer = request.env['chatbot.script.answer'].sudo().browse(selected_answer_id)
|
||
|
|
|
||
|
|
if not discuss_channel or not chatbot_message or not selected_answer.exists():
|
||
|
|
return
|
||
|
|
|
||
|
|
if selected_answer in chatbot_message.script_step_id.answer_ids:
|
||
|
|
chatbot_message.write({'user_script_answer_id': selected_answer_id})
|
||
|
|
|
||
|
|
@http.route('/chatbot/step/trigger', type="json", auth="public", cors="*")
|
||
|
|
def chatbot_trigger_step(self, channel_uuid, chatbot_script_id=None):
|
||
|
|
chatbot_language = self._get_chatbot_language()
|
||
|
|
discuss_channel = request.env['discuss.channel'].with_context(lang=chatbot_language).sudo().search([('uuid', '=', channel_uuid)], limit=1)
|
||
|
|
if not discuss_channel:
|
||
|
|
return None
|
||
|
|
|
||
|
|
next_step = False
|
||
|
|
if discuss_channel.chatbot_current_step_id:
|
||
|
|
chatbot = discuss_channel.chatbot_current_step_id.chatbot_script_id
|
||
|
|
user_messages = discuss_channel.message_ids.filtered(
|
||
|
|
lambda message: message.author_id != chatbot.operator_partner_id
|
||
|
|
)
|
||
|
|
user_answer = request.env['mail.message'].sudo()
|
||
|
|
if user_messages:
|
||
|
|
user_answer = user_messages.sorted(lambda message: message.id)[-1]
|
||
|
|
next_step = discuss_channel.chatbot_current_step_id._process_answer(discuss_channel, user_answer.body)
|
||
|
|
elif chatbot_script_id: # when restarting, we don't have a "current step" -> set "next" as first step of the script
|
||
|
|
chatbot = request.env['chatbot.script'].sudo().browse(chatbot_script_id)
|
||
|
|
if chatbot.exists():
|
||
|
|
next_step = chatbot.script_step_ids[:1]
|
||
|
|
|
||
|
|
if not next_step:
|
||
|
|
return None
|
||
|
|
|
||
|
|
posted_message = next_step._process_step(discuss_channel)
|
||
|
|
return {
|
||
|
|
'chatbot_posted_message': posted_message.message_format()[0] if posted_message else None,
|
||
|
|
'chatbot_step': {
|
||
|
|
'operatorFound': next_step.step_type == 'forward_operator' and len(
|
||
|
|
discuss_channel.channel_member_ids) > 2,
|
||
|
|
'id': next_step.id,
|
||
|
|
'answers': [{
|
||
|
|
'id': answer.id,
|
||
|
|
'label': answer.name,
|
||
|
|
'redirectLink': answer.redirect_link,
|
||
|
|
} for answer in next_step.answer_ids],
|
||
|
|
'isLast': next_step._is_last_step(discuss_channel),
|
||
|
|
'message': plaintext2html(next_step.message) if not is_html_empty(next_step.message) else False,
|
||
|
|
'type': next_step.step_type,
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
@http.route('/chatbot/step/validate_email', type="json", auth="public", cors="*")
|
||
|
|
def chatbot_validate_email(self, channel_uuid):
|
||
|
|
discuss_channel = request.env['discuss.channel'].sudo().search([('uuid', '=', channel_uuid)], limit=1)
|
||
|
|
if not discuss_channel or not discuss_channel.chatbot_current_step_id:
|
||
|
|
return None
|
||
|
|
|
||
|
|
chatbot = discuss_channel.chatbot_current_step_id.chatbot_script_id
|
||
|
|
user_messages = discuss_channel.message_ids.filtered(
|
||
|
|
lambda message: message.author_id != chatbot.operator_partner_id
|
||
|
|
)
|
||
|
|
|
||
|
|
if user_messages:
|
||
|
|
user_answer = user_messages.sorted(lambda message: message.id)[-1]
|
||
|
|
result = chatbot._validate_email(user_answer.body, discuss_channel)
|
||
|
|
|
||
|
|
if result['posted_message']:
|
||
|
|
result['posted_message'] = result['posted_message'].message_format()[0]
|
||
|
|
|
||
|
|
return result
|
||
|
|
|
||
|
|
def _get_chatbot_language(self):
|
||
|
|
return request.httprequest.cookies.get('frontend_lang', request.env.user.lang or get_lang(request.env).code)
|