247 lines
11 KiB
Python
247 lines
11 KiB
Python
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models, _
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from odoo.osv import expression
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from odoo.tools import email_normalize, html_escape, html2plaintext, plaintext2html
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from markupsafe import Markup
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class DiscussChannel(models.Model):
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""" Chat Session
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Reprensenting a conversation between users.
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It extends the base method for anonymous usage.
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"""
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_name = 'discuss.channel'
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_inherit = ['rating.mixin', 'discuss.channel']
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anonymous_name = fields.Char('Anonymous Name')
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channel_type = fields.Selection(selection_add=[('livechat', 'Livechat Conversation')], ondelete={'livechat': 'cascade'})
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duration = fields.Float('Duration', compute='_compute_duration', help='Duration of the session in hours')
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livechat_active = fields.Boolean('Is livechat ongoing?', help='Livechat session is active until visitor leaves the conversation.')
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livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel')
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livechat_operator_id = fields.Many2one('res.partner', string='Operator')
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chatbot_current_step_id = fields.Many2one('chatbot.script.step', string='Chatbot Current Step')
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chatbot_message_ids = fields.One2many('chatbot.message', 'discuss_channel_id', string='Chatbot Messages')
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country_id = fields.Many2one('res.country', string="Country", help="Country of the visitor of the channel")
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_sql_constraints = [('livechat_operator_id', "CHECK((channel_type = 'livechat' and livechat_operator_id is not null) or (channel_type != 'livechat'))",
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'Livechat Operator ID is required for a channel of type livechat.')]
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@api.depends('message_ids')
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def _compute_duration(self):
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for record in self:
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start = record.message_ids[-1].date if record.message_ids else record.create_date
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end = record.message_ids[0].date if record.message_ids else fields.Datetime.now()
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record.duration = (end - start).total_seconds() / 3600
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def _compute_is_chat(self):
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super()._compute_is_chat()
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for record in self:
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if record.channel_type == 'livechat':
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record.is_chat = True
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def _channel_info(self):
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""" Extends the channel header by adding the livechat operator and the 'anonymous' profile
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:rtype : list(dict)
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"""
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channel_infos = super()._channel_info()
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channel_infos_dict = dict((c['id'], c) for c in channel_infos)
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for channel in self:
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if channel.chatbot_current_step_id:
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# sudo: chatbot.script.step - returning the current script of the channel
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channel_infos_dict[channel.id]["chatbot_script_id"] = channel.chatbot_current_step_id.sudo().chatbot_script_id.id
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channel_infos_dict[channel.id]['anonymous_name'] = channel.anonymous_name
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channel_infos_dict[channel.id]['anonymous_country'] = {
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'code': channel.country_id.code,
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'id': channel.country_id.id,
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'name': channel.country_id.name,
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} if channel.country_id else False
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if channel.livechat_operator_id:
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display_name = channel.livechat_operator_id.user_livechat_username or channel.livechat_operator_id.display_name
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channel_infos_dict[channel.id]['operator_pid'] = (channel.livechat_operator_id.id, display_name.replace(',', ''))
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return list(channel_infos_dict.values())
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@api.autovacuum
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def _gc_empty_livechat_sessions(self):
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hours = 1 # never remove empty session created within the last hour
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self.env.cr.execute("""
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SELECT id as id
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FROM discuss_channel C
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WHERE NOT EXISTS (
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SELECT 1
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FROM mail_message M
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WHERE M.res_id = C.id AND m.model = 'discuss.channel'
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) AND C.channel_type = 'livechat' AND livechat_channel_id IS NOT NULL AND
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COALESCE(write_date, create_date, (now() at time zone 'UTC'))::timestamp
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< ((now() at time zone 'UTC') - interval %s)""", ("%s hours" % hours,))
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empty_channel_ids = [item['id'] for item in self.env.cr.dictfetchall()]
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self.browse(empty_channel_ids).unlink()
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def _execute_command_help_message_extra(self):
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msg = super()._execute_command_help_message_extra()
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if self.channel_type == 'livechat':
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return msg + html_escape(
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_("%(new_line)sType %(bold_start)s:shortcut%(bold_end)s to insert a canned response in your message.")
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) % {"bold_start": Markup("<b>"), "bold_end": Markup("</b>"), "new_line": Markup("<br>")}
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return msg
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def execute_command_history(self, **kwargs):
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self.env['bus.bus']._sendone(self, 'im_livechat.history_command', {'id': self.id})
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def _send_history_message(self, pid, page_history):
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message_body = _('No history found')
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if page_history:
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html_links = ['<li><a href="%s" target="_blank">%s</a></li>' % (html_escape(page), html_escape(page)) for page in page_history]
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message_body = '<ul>%s</ul>' % (''.join(html_links))
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self._send_transient_message(self.env['res.partner'].browse(pid), message_body)
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def _message_update_content(self, message, body, attachment_ids=None, partner_ids=None, strict=True, **kwargs):
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super()._message_update_content(
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message=message, body=body, attachment_ids=attachment_ids, partner_ids=partner_ids, strict=strict, **kwargs
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)
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if self.channel_type == 'livechat':
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self.env['bus.bus']._sendone(self.uuid, 'mail.record/insert', {
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'Message': {
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'id': message.id,
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'body': message.body,
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}
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})
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def _get_visitor_leave_message(self, operator=False, cancel=False):
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return _('Visitor left the conversation.')
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def _close_livechat_session(self, **kwargs):
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""" Set deactivate the livechat channel and notify (the operator) the reason of closing the session."""
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self.ensure_one()
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if self.livechat_active:
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self.livechat_active = False
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# avoid useless notification if the channel is empty
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if not self.message_ids:
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return
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# Notify that the visitor has left the conversation
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self.message_post(
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author_id=self.env.ref('base.partner_root').id,
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body=Markup('<div class="o_mail_notification o_hide_author">%s</div>')
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% self._get_visitor_leave_message(**kwargs),
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message_type='notification',
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subtype_xmlid='mail.mt_comment'
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)
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# Rating Mixin
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def _rating_get_parent_field_name(self):
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return 'livechat_channel_id'
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def _email_livechat_transcript(self, email):
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company = self.env.user.company_id
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render_context = {
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"company": company,
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"channel": self,
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}
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mail_body = self.env['ir.qweb']._render('im_livechat.livechat_email_template', render_context, minimal_qcontext=True)
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mail_body = self.env['mail.render.mixin']._replace_local_links(mail_body)
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mail = self.env['mail.mail'].sudo().create({
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'subject': _('Conversation with %s', self.livechat_operator_id.user_livechat_username or self.livechat_operator_id.name),
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'email_from': company.catchall_formatted or company.email_formatted,
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'author_id': self.env.user.partner_id.id,
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'email_to': email,
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'body_html': mail_body,
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})
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mail.send()
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def _get_channel_history(self):
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"""
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Converting message body back to plaintext for correct data formatting in HTML field.
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"""
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return Markup('').join(
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Markup('%s: %s<br/>') % (message.author_id.name or self.anonymous_name, html2plaintext(message.body))
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for message in self.message_ids.sorted('id')
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)
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# =======================
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# Chatbot
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# =======================
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def _chatbot_find_customer_values_in_messages(self, step_type_to_field):
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"""
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Look for user's input in the channel's messages based on a dictionary
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mapping the step_type to the field name of the model it will be used on.
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:param dict step_type_to_field: a dict of step types to customer fields
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to fill, like : {'question_email': 'email_from', 'question_phone': 'mobile'}
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"""
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values = {}
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filtered_message_ids = self.chatbot_message_ids.filtered(
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lambda m: m.script_step_id.step_type in step_type_to_field.keys()
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)
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for message_id in filtered_message_ids:
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field_name = step_type_to_field[message_id.script_step_id.step_type]
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if not values.get(field_name):
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values[field_name] = html2plaintext(message_id.user_raw_answer or '')
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return values
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def _chatbot_post_message(self, chatbot_script, body):
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""" Small helper to post a message as the chatbot operator
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:param record chatbot_script
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:param string body: message HTML body """
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return self.with_context(mail_create_nosubscribe=True).message_post(
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author_id=chatbot_script.sudo().operator_partner_id.id,
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body=body,
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message_type='comment',
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subtype_xmlid='mail.mt_comment',
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)
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def _chatbot_validate_email(self, email_address, chatbot_script):
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email_address = html2plaintext(email_address)
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email_normalized = email_normalize(email_address)
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posted_message = False
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error_message = False
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if not email_normalized:
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error_message = _(
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"'%(input_email)s' does not look like a valid email. Can you please try again?",
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input_email=email_address
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)
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posted_message = self._chatbot_post_message(chatbot_script, plaintext2html(error_message))
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return {
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'success': bool(email_normalized),
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'posted_message': posted_message,
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'error_message': error_message,
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}
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def _message_post_after_hook(self, message, msg_vals):
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"""
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This method is called just before _notify_thread() method which is calling the _message_format()
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method. We need a 'chatbot.message' record before it happens to correctly display the message.
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It's created only if the mail channel is linked to a chatbot step.
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"""
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if self.chatbot_current_step_id:
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self.env['chatbot.message'].sudo().create({
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'mail_message_id': message.id,
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'discuss_channel_id': self.id,
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'script_step_id': self.chatbot_current_step_id.id,
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})
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return super()._message_post_after_hook(message, msg_vals)
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def _chatbot_restart(self, chatbot_script):
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self.write({
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'chatbot_current_step_id': False
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})
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self.chatbot_message_ids.unlink()
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return self._chatbot_post_message(
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chatbot_script,
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Markup('<div class="o_mail_notification">%s</div>') % _('Restarting conversation...'),
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)
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def _types_allowing_seen_infos(self):
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return super()._types_allowing_seen_infos() + ["livechat"]
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