60 lines
2.9 KiB
Python
60 lines
2.9 KiB
Python
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from unittest.mock import patch
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from odoo.addons.im_livechat.tests.common import TestImLivechatCommon
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from odoo.tests.common import tagged
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@tagged("post_install", "-at_install")
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class TestImLivechatReport(TestImLivechatCommon):
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def setUp(self):
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super().setUp()
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self.env['discuss.channel'].search([('livechat_channel_id', '!=', False)]).unlink()
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def _compute_available_operator_ids(channel_self):
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for record in channel_self:
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record.available_operator_ids = self.operators
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with patch.object(type(self.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids):
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channel_id = self.make_jsonrpc_request("/im_livechat/get_session", {'anonymous_name': 'Anonymous', 'channel_id': self.livechat_channel.id})['id']
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channel = self.env['discuss.channel'].browse(channel_id)
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self.operator = channel.livechat_operator_id
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self._create_message(channel, self.visitor_user.partner_id, '2023-03-17 06:05:54')
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self._create_message(channel, self.operator, '2023-03-17 08:15:54')
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self._create_message(channel, self.operator, '2023-03-17 08:45:54')
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# message with the same record id, but with a different model
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# should not be taken into account for statistics
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partner_message = self._create_message(channel, self.operator, '2023-03-17 05:05:54')
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partner_message |= self._create_message(channel, self.operator, '2023-03-17 09:15:54')
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partner_message.model = 'res.partner'
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self.env['mail.message'].flush_model()
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def test_im_livechat_report_channel(self):
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report = self.env['im_livechat.report.channel'].search([('livechat_channel_id', '=', self.livechat_channel.id)])
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self.assertEqual(len(report), 1, 'Should have one channel report for this live channel')
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# We have those messages, ordered by creation;
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# 05:05:54: wrong model
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# 06:05:54: visitor message
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# 08:15:54: operator first answer
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# 08:45:54: operator second answer
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# 09:15:54: wrong model
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# So the duration of the session is: (08:45:54 - 06:05:54) = 2h40 = 9600 seconds
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# The time to answer of this session is: (08:15:54 - 06:05:54) = 2h10 = 7800 seconds
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self.assertEqual(int(report.time_to_answer), 7800)
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self.assertEqual(int(report.duration), 9600)
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def test_im_livechat_report_operator(self):
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result = self.env['im_livechat.report.operator'].read_group([], ['time_to_answer:avg', 'duration:avg'], [])
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self.assertEqual(len(result), 1)
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self.assertEqual(int(result[0]['time_to_answer']), 7800)
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self.assertEqual(int(result[0]['duration']), 9600)
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@classmethod
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def _create_message(cls, channel, author, date):
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with patch.object(cls.env.cr, 'now', lambda: date):
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return channel.message_post(author_id=author.id, body=f'Message {date}')
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