51 lines
2.3 KiB
Python
51 lines
2.3 KiB
Python
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import fields, models
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class Digest(models.Model):
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_inherit = 'digest.digest'
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kpi_livechat_rating = fields.Boolean('% of Happiness')
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kpi_livechat_rating_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_rating_value')
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kpi_livechat_conversations = fields.Boolean('Conversations handled')
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kpi_livechat_conversations_value = fields.Integer(compute='_compute_kpi_livechat_conversations_value')
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kpi_livechat_response = fields.Boolean('Time to answer (sec)')
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kpi_livechat_response_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_response_value')
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def _compute_kpi_livechat_rating_value(self):
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channels = self.env['discuss.channel'].search([('channel_type', '=', 'livechat')])
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start, end, __ = self._get_kpi_compute_parameters()
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domain = [
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('create_date', '>=', start),
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('create_date', '<', end),
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]
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ratings = channels.rating_get_grades(domain)
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self.kpi_livechat_rating_value = (
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ratings['great'] * 100 / sum(ratings.values())
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if sum(ratings.values()) else 0
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)
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def _compute_kpi_livechat_conversations_value(self):
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start, end, __ = self._get_kpi_compute_parameters()
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self.kpi_livechat_conversations_value = self.env['discuss.channel'].search_count([
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('channel_type', '=', 'livechat'),
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('create_date', '>=', start), ('create_date', '<', end),
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])
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def _compute_kpi_livechat_response_value(self):
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start, end, __ = self._get_kpi_compute_parameters()
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response_time = self.env['im_livechat.report.channel'].sudo()._read_group([
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('start_date', '>=', start),
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('start_date', '<', end),
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], [], ['time_to_answer:avg'])
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self.kpi_livechat_response_value = response_time[0][0]
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def _compute_kpis_actions(self, company, user):
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res = super(Digest, self)._compute_kpis_actions(company, user)
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res['kpi_livechat_rating'] = 'im_livechat.rating_rating_action_livechat_report'
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res['kpi_livechat_conversations'] = 'im_livechat.im_livechat_report_operator_action'
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res['kpi_livechat_response'] = 'im_livechat.im_livechat_report_channel_time_to_answer_action'
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return res
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