im_livechat/models/mail_message.py

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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import api, fields, models
class MailMessage(models.Model):
_inherit = 'mail.message'
parent_author_name = fields.Char(compute="_compute_parent_author_name")
parent_body = fields.Html(compute="_compute_parent_body")
@api.depends('parent_id')
def _compute_parent_author_name(self):
for message in self:
author = message.parent_id.author_id or message.parent_id.author_guest_id
message.parent_author_name = author.name if author else False
@api.depends('parent_id.body')
def _compute_parent_body(self):
for message in self:
message.parent_body = message.parent_id.body if message.parent_id else False
def _message_format(self, fnames, format_reply=True):
"""Override to remove email_from and to return the livechat username if applicable.
A third param is added to the author_id tuple in this case to be able to differentiate it
from the normal name in client code.
In addition, if we are currently running a chatbot.script, we include the information about
the chatbot.message related to this mail.message.
This allows the frontend display to include the additional features
(e.g: Show additional buttons with the available answers for this step). """
vals_list = super()._message_format(fnames=fnames, format_reply=format_reply)
for vals in vals_list:
message_sudo = self.browse(vals['id']).sudo().with_prefetch(self.ids)
discuss_channel = self.env['discuss.channel'].browse(message_sudo.res_id) if message_sudo.model == 'discuss.channel' else self.env['discuss.channel']
if discuss_channel.channel_type == 'livechat':
if message_sudo.author_id:
vals.pop('email_from')
if message_sudo.author_id.user_livechat_username:
del vals['author']['name']
vals['author']['user_livechat_username'] = message_sudo.author_id.user_livechat_username
# sudo: chatbot.script.step - checking whether the current message is from chatbot
if discuss_channel.chatbot_current_step_id \
and message_sudo.author_id == discuss_channel.chatbot_current_step_id.sudo().chatbot_script_id.operator_partner_id:
chatbot_message_id = self.env['chatbot.message'].sudo().search([
('mail_message_id', '=', message_sudo.id)], limit=1)
if chatbot_message_id.script_step_id:
vals['chatbotStep'] = {
'id': chatbot_message_id.script_step_id.id,
'answers': [] if chatbot_message_id.script_step_id.step_type != 'question_selection' else [{
'id': answer.id,
'label': answer.name,
'redirectLink': answer.redirect_link,
} for answer in chatbot_message_id.script_step_id.answer_ids],
'selectedAnswerId': chatbot_message_id.user_script_answer_id.id,
}
return vals_list