46 lines
2.5 KiB
Python
46 lines
2.5 KiB
Python
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models, tools
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class ImLivechatReportOperator(models.Model):
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""" Livechat Support Report on the Operator """
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_name = "im_livechat.report.operator"
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_description = "Livechat Support Operator Report"
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_order = 'livechat_channel_id, partner_id'
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_auto = False
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partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
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livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
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nbr_channel = fields.Integer('# of Sessions', readonly=True, group_operator="sum")
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channel_id = fields.Many2one('discuss.channel', 'Conversation', readonly=True)
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start_date = fields.Datetime('Start Date of session', readonly=True)
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time_to_answer = fields.Float('Time to answer', digits=(16, 2), readonly=True, group_operator="avg", help="Average time to give the first answer to the visitor")
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duration = fields.Float('Average duration', digits=(16, 2), readonly=True, group_operator="avg", help="Duration of the conversation (in seconds)")
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rating = fields.Float('Average rating', readonly=True, group_operator="avg", help="Average rating given by the visitor")
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def init(self):
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# Note : start_date_hour must be remove when the read_group will allow grouping on the hour of a datetime. Don't forget to change the view !
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tools.drop_view_if_exists(self.env.cr, 'im_livechat_report_operator')
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self.env.cr.execute("""
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CREATE OR REPLACE VIEW im_livechat_report_operator AS (
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SELECT
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row_number() OVER () AS id,
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C.livechat_operator_id AS partner_id,
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C.livechat_channel_id AS livechat_channel_id,
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COUNT(DISTINCT C.id) AS nbr_channel,
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C.id AS channel_id,
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C.create_date AS start_date,
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C.rating_last_value as rating,
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EXTRACT('epoch' FROM MAX(M.create_date) - MIN(M.create_date)) AS duration,
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EXTRACT('epoch' FROM MIN(MO.create_date) - MIN(M.create_date)) AS time_to_answer
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FROM discuss_channel C
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JOIN mail_message M ON M.res_id = C.id AND M.model = 'discuss.channel'
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LEFT JOIN mail_message MO ON (MO.res_id = C.id AND MO.model = 'discuss.channel' AND MO.author_id = C.livechat_operator_id)
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WHERE C.livechat_channel_id IS NOT NULL
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GROUP BY C.id, C.livechat_operator_id
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)
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""")
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