im_livechat/views/rating_rating_views.xml

<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <record id="rating_rating_view_search_livechat" model="ir.ui.view">
        <field name="name">rating.rating.search.livechat</field>
        <field name="model">rating.rating</field>
        <field name="inherit_id" ref="rating.rating_rating_view_search"/>
        <field name="mode">primary</field>
        <field name="priority">64</field>
        <field name="arch" type="xml">
            <xpath expr="//filter[@name='resource']" position="replace">
                <filter string="Code" name="resource" context="{'group_by':'res_name'}"/>
            </xpath>
            <xpath expr="//filter[@name='resource']" position="after">
                <filter string="Livechat Channel" name="groupby_livechat_channel" context="{'group_by': 'parent_res_name'}"/>
            </xpath>
            <xpath expr="/search" position="inside">
                <filter string="This Week" name="creation_date_filter" domain="[
                ('create_date', '>=', (datetime.datetime.combine(context_today() + relativedelta(weeks=-1,days=1,weekday=0), datetime.time(0,0,0)).to_utc()).strftime('%Y-%m-%d %H:%M:%S')),
                ('create_date', '&lt;', (datetime.datetime.combine(context_today() + relativedelta(days=1,weekday=0), datetime.time(0,0,0)).to_utc()).strftime('%Y-%m-%d %H:%M:%S'))]"/>
            </xpath>
        </field>
    </record>

    <record id="rating_rating_action_livechat" model="ir.actions.act_window">
        <field name="name">Ratings for livechat channel</field>
        <field name="res_model">rating.rating</field>
        <field name="view_mode">kanban,tree,graph,pivot,form</field>
        <field name="domain">[('parent_res_model', '=', 'im_livechat.channel'), ('consumed','=',True)]</field>
        <field name="search_view_id" ref="rating_rating_view_search_livechat"/>
        <field name="help" type="html">
            <p class="o_view_nocontent_empty_folder">
                There is no rating for this channel at the moment
            </p>
        </field>
        <field name="context">{'search_default_rating_last_7_days': 1}</field>
    </record>

    <record id="im_livechat.rating_rating_view_kanban" model="ir.ui.view">
        <field name="name">im_livechat.rating.rating.view.kanban</field>
        <field name="model">rating.rating</field>
        <field name="inherit_id" ref="rating.rating_rating_view_kanban"/>
        <field name="mode">primary</field>
        <field name="arch" type="xml">
            <xpath expr="//kanban" position="attributes">
                <attribute name="type">object</attribute>
                <attribute name="action">action_open_rated_object</attribute>
            </xpath>
            <xpath expr="//*[@name='action_open_rated_object']" position="attributes">
                <attribute name="style">pointer-events: none;</attribute>
            </xpath>
        </field>
    </record>

    <record id="im_livechat.rating_rating_view_tree" model="ir.ui.view">
        <field name="name">im_livechat.rating.rating.view.tree</field>
        <field name="model">rating.rating</field>
        <field name="inherit_id" ref="rating.rating_rating_view_tree"/>
        <field name="arch" type="xml">
            <xpath expr="//tree" position="attributes">
                <attribute name="type">object</attribute>
                <attribute name="action">action_open_rated_object</attribute>
            </xpath>
        </field>
    </record>

    <record id="rating_rating_action_livechat_view_kanban" model="ir.actions.act_window.view">
        <field name="sequence" eval="1"/>
        <field name="view_mode">kanban</field>
        <field name="act_window_id" ref="rating_rating_action_livechat"/>
        <field name="view_id" ref="im_livechat.rating_rating_view_kanban"/>
    </record>

    <record id="rating_rating_action_livechat_view_tree" model="ir.actions.act_window.view">
        <field name="sequence" eval="1"/>
        <field name="view_mode">tree</field>
        <field name="act_window_id" ref="rating_rating_action_livechat"/>
        <field name="view_id" ref="im_livechat.rating_rating_view_tree"/>
    </record>

    <record id="rating_rating_action_livechat_view_form" model="ir.actions.act_window.view">
        <field name="sequence">5</field>
        <field name="view_mode">form</field>
        <field name="act_window_id" ref="rating_rating_action_livechat"/>
        <field name="view_id" ref="rating.rating_rating_view_form_text"/>
    </record>

    <record id="rating_rating_action_livechat_report" model="ir.actions.act_window">
        <field name="name">Customer Ratings</field>
        <field name="res_model">rating.rating</field>
        <field name="view_mode">kanban,tree,pivot,graph,form</field>
        <field name="domain">[('parent_res_model','=','im_livechat.channel'), ('consumed', '=', True)]</field>
        <field name="search_view_id" ref="rating_rating_view_search_livechat"/>
        <field name="help" type="html">
            <p class="o_view_nocontent_empty_folder">
                No customer ratings on live chat session yet
            </p>
        </field>
    </record>

    <record id="rating_rating_action_livechat_report_view_kanban" model="ir.actions.act_window.view">
        <field name="sequence">1</field>
        <field name="view_mode">kanban</field>
        <field name="act_window_id" ref="rating_rating_action_livechat_report"/>
        <field name="view_id" ref="rating.rating_rating_view_kanban"/>
    </record>

    <record id="rating_rating_action_livechat_report_view_form" model="ir.actions.act_window.view">
        <field name="sequence">5</field>
        <field name="view_mode">form</field>
        <field name="act_window_id" ref="rating_rating_action_livechat_report"/>
        <field name="view_id" ref="rating.rating_rating_view_form_text"/>
    </record>

</odoo>