1059 lines
34 KiB
JSON
1059 lines
34 KiB
JSON
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"cells": {
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"A7": {
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"style": 1,
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"content": "[Daily Sessions](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"start_date:day\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_date:day\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Session per Day\"})",
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},
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"A19": {
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"content": "[Top Operators](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[],\"pivot_measures\":[\"nbr_channel\",\"time_to_answer\",\"duration\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})",
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},
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"A20": {
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"style": 2,
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"content": "=_t(\"Operator\")",
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"border": 2
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},
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",1)"
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},
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",2)"
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},
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"A23": {
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",3)"
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",4)"
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},
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",5)"
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},
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",6)"
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},
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",7)"
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},
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"A28": {
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",8)"
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},
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",9)"
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},
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"A30": {
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",10)"
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"border": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"format": 1
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"border": 1
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"style": 6,
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"border": 2
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"C21": {
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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},
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"D20": {
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"style": 6,
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"content": "=_t(\"Sessions\")",
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"border": 2
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},
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",1)"
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},
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"D22": {
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",2)"
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},
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",3)"
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},
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",4)"
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},
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",5)"
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},
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",6)"
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},
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",7)"
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},
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"D28": {
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",8)"
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},
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",9)"
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},
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"D30": {
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",10)"
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"border": 2
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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},
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"F7": {
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"style": 1,
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"content": "[Sessions by Operator](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"nbr_channel\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})",
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},
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"F20": {
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"style": 6,
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"content": "Time to answer (seconds)",
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"border": 2
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",2)"
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",3)"
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",4)"
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",7)"
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},
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",8)"
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",9)"
|
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|
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},
|
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"F30": {
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"format": 2,
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"content": "=ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",10)"
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},
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"format": 1
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"format": 1
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"format": 1
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"style": 6,
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"border": 2
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"H21": {
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"format": 1
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"format": 1
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"style": 7,
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"format": 1
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"format": 1
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"style": 7,
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"style": 7,
|
||
|
|
"format": 1
|
||
|
|
},
|
||
|
|
"H28": {
|
||
|
|
"format": 1
|
||
|
|
},
|
||
|
|
"H29": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 1
|
||
|
|
},
|
||
|
|
"H30": {
|
||
|
|
"format": 1
|
||
|
|
},
|
||
|
|
"I20": {
|
||
|
|
"style": 6,
|
||
|
|
"content": "Average session (seconds)",
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"I21": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",1)"
|
||
|
|
},
|
||
|
|
"I22": {
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",2)"
|
||
|
|
},
|
||
|
|
"I23": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",3)"
|
||
|
|
},
|
||
|
|
"I24": {
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",4)"
|
||
|
|
},
|
||
|
|
"I25": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",5)"
|
||
|
|
},
|
||
|
|
"I26": {
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",6)"
|
||
|
|
},
|
||
|
|
"I27": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",7)"
|
||
|
|
},
|
||
|
|
"I28": {
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",8)"
|
||
|
|
},
|
||
|
|
"I29": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",9)"
|
||
|
|
},
|
||
|
|
"I30": {
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",10)"
|
||
|
|
},
|
||
|
|
"A8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"B8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"B19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"C8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"C19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"D19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"E19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"F8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"F19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"G8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"G19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"H8": {
|
||
|
|
"border": 2
|
||
|
|
},
|
||
|
|
"H19": {
|
||
|
|
"border": 1
|
||
|
|
},
|
||
|
|
"I19": {
|
||
|
|
"border": 1
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"conditionalFormats": [],
|
||
|
|
"figures": [
|
||
|
|
{
|
||
|
|
"id": "082454d7-d797-48a6-8db5-9182050a8c55",
|
||
|
|
"x": 0,
|
||
|
|
"y": 0,
|
||
|
|
"width": 200,
|
||
|
|
"height": 120,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"baselineColorDown": "#DC6965",
|
||
|
|
"baselineColorUp": "#00A04A",
|
||
|
|
"baselineMode": "percentage",
|
||
|
|
"title": "Sessions",
|
||
|
|
"type": "scorecard",
|
||
|
|
"background": "",
|
||
|
|
"baseline": "Data!E2",
|
||
|
|
"baselineDescr": "since last period",
|
||
|
|
"keyValue": "Data!D2"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "57b7bb2f-2b24-435a-83de-d56a0452ac10",
|
||
|
|
"x": 0,
|
||
|
|
"y": 178,
|
||
|
|
"width": 475,
|
||
|
|
"height": 230,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"title": "",
|
||
|
|
"id": "57b7bb2f-2b24-435a-83de-d56a0452ac10",
|
||
|
|
"background": "#FFFFFF",
|
||
|
|
"legendPosition": "none",
|
||
|
|
"metaData": {
|
||
|
|
"groupBy": [
|
||
|
|
"start_date:day"
|
||
|
|
],
|
||
|
|
"measure": "__count",
|
||
|
|
"order": null,
|
||
|
|
"resModel": "im_livechat.report.channel"
|
||
|
|
},
|
||
|
|
"searchParams": {
|
||
|
|
"comparison": null,
|
||
|
|
"context": {},
|
||
|
|
"domain": [],
|
||
|
|
"groupBy": [
|
||
|
|
"start_date:day"
|
||
|
|
],
|
||
|
|
"orderBy": []
|
||
|
|
},
|
||
|
|
"type": "odoo_bar",
|
||
|
|
"verticalAxisPosition": "left",
|
||
|
|
"stacked": true
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "876d7cf5-21ea-441e-b4fd-08556365cb8a",
|
||
|
|
"x": 525,
|
||
|
|
"y": 178,
|
||
|
|
"width": 475,
|
||
|
|
"height": 230,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"title": "",
|
||
|
|
"id": "876d7cf5-21ea-441e-b4fd-08556365cb8a",
|
||
|
|
"background": "#FFFFFF",
|
||
|
|
"legendPosition": "none",
|
||
|
|
"metaData": {
|
||
|
|
"groupBy": [
|
||
|
|
"partner_id"
|
||
|
|
],
|
||
|
|
"measure": "nbr_channel",
|
||
|
|
"order": "DESC",
|
||
|
|
"resModel": "im_livechat.report.operator"
|
||
|
|
},
|
||
|
|
"searchParams": {
|
||
|
|
"comparison": null,
|
||
|
|
"context": {},
|
||
|
|
"domain": [],
|
||
|
|
"groupBy": [
|
||
|
|
"partner_id"
|
||
|
|
],
|
||
|
|
"orderBy": []
|
||
|
|
},
|
||
|
|
"type": "odoo_bar",
|
||
|
|
"verticalAxisPosition": "left",
|
||
|
|
"stacked": true
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "ced6ca85-c9d2-4804-9100-e1ca5fd290d1",
|
||
|
|
"x": 210,
|
||
|
|
"y": 0,
|
||
|
|
"width": 200,
|
||
|
|
"height": 120,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"baselineColorDown": "#DC6965",
|
||
|
|
"baselineColorUp": "#00A04A",
|
||
|
|
"baselineMode": "percentage",
|
||
|
|
"title": "Avg. Time to Answer",
|
||
|
|
"type": "scorecard",
|
||
|
|
"background": "",
|
||
|
|
"baseline": "Data!E3",
|
||
|
|
"baselineDescr": "last period",
|
||
|
|
"keyValue": "Data!D3"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "e0b92164-4451-4c0b-bd28-3bab46fd88de",
|
||
|
|
"x": 420,
|
||
|
|
"y": 0,
|
||
|
|
"width": 200,
|
||
|
|
"height": 120,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"baselineColorDown": "#DC6965",
|
||
|
|
"baselineColorUp": "#00A04A",
|
||
|
|
"baselineMode": "percentage",
|
||
|
|
"title": "Avg. Session Duration",
|
||
|
|
"type": "scorecard",
|
||
|
|
"background": "",
|
||
|
|
"baseline": "Data!E4",
|
||
|
|
"baselineDescr": "last period",
|
||
|
|
"keyValue": "Data!D4"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "5b8972f1-db5f-48dd-aeca-c0bc87c7155d",
|
||
|
|
"x": 630,
|
||
|
|
"y": 0,
|
||
|
|
"width": 200,
|
||
|
|
"height": 120,
|
||
|
|
"tag": "chart",
|
||
|
|
"data": {
|
||
|
|
"background": "",
|
||
|
|
"sectionRule": {
|
||
|
|
"colors": {
|
||
|
|
"lowerColor": "#cc0000",
|
||
|
|
"middleColor": "#f1c232",
|
||
|
|
"upperColor": "#6aa84f"
|
||
|
|
},
|
||
|
|
"rangeMin": "0",
|
||
|
|
"rangeMax": "5",
|
||
|
|
"lowerInflectionPoint": {
|
||
|
|
"type": "number",
|
||
|
|
"value": "1"
|
||
|
|
},
|
||
|
|
"upperInflectionPoint": {
|
||
|
|
"type": "number",
|
||
|
|
"value": "3"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"title": "Average Rating",
|
||
|
|
"type": "gauge",
|
||
|
|
"dataRange": "Data!D5"
|
||
|
|
}
|
||
|
|
}
|
||
|
|
],
|
||
|
|
"areGridLinesVisible": true,
|
||
|
|
"isVisible": true
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"id": "16705d67-20c0-466d-ac72-3b955432e0ba",
|
||
|
|
"name": "Data",
|
||
|
|
"colNumber": 26,
|
||
|
|
"rowNumber": 95,
|
||
|
|
"rows": {},
|
||
|
|
"cols": {
|
||
|
|
"0": {
|
||
|
|
"size": 135.8818359375
|
||
|
|
},
|
||
|
|
"1": {
|
||
|
|
"size": 109.58251953125
|
||
|
|
},
|
||
|
|
"2": {
|
||
|
|
"size": 109.58251953125
|
||
|
|
},
|
||
|
|
"3": {
|
||
|
|
"size": 109.58251953125
|
||
|
|
},
|
||
|
|
"4": {
|
||
|
|
"size": 109.58251953125
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"merges": [],
|
||
|
|
"cells": {
|
||
|
|
"A1": {
|
||
|
|
"style": 2,
|
||
|
|
"content": "=_t(\"KPI\")"
|
||
|
|
},
|
||
|
|
"A2": {
|
||
|
|
"content": "=_t(\"Sessions\")"
|
||
|
|
},
|
||
|
|
"A3": {
|
||
|
|
"content": "=_t(\"Avg. time to answer\")"
|
||
|
|
},
|
||
|
|
"A4": {
|
||
|
|
"content": "=_t(\"Avg. session duration\")"
|
||
|
|
},
|
||
|
|
"A5": {
|
||
|
|
"content": "=_t(\"Rating\")"
|
||
|
|
},
|
||
|
|
"B1": {
|
||
|
|
"style": 2,
|
||
|
|
"content": "=_t(\"Current\")"
|
||
|
|
},
|
||
|
|
"B2": {
|
||
|
|
"content": "=ODOO.PIVOT(4,\"__count\")"
|
||
|
|
},
|
||
|
|
"B3": {
|
||
|
|
"content": "=ODOO.PIVOT(1,\"time_to_answer\")"
|
||
|
|
},
|
||
|
|
"B4": {
|
||
|
|
"content": "=ODOO.PIVOT(1,\"duration\")"
|
||
|
|
},
|
||
|
|
"B5": {
|
||
|
|
"content": "=ODOO.PIVOT(1,\"rating\")"
|
||
|
|
},
|
||
|
|
"C1": {
|
||
|
|
"style": 2,
|
||
|
|
"content": "=_t(\"Previous\")"
|
||
|
|
},
|
||
|
|
"C2": {
|
||
|
|
"content": "=ODOO.PIVOT(5,\"__count\")"
|
||
|
|
},
|
||
|
|
"C3": {
|
||
|
|
"content": "=ODOO.PIVOT(2,\"time_to_answer\")"
|
||
|
|
},
|
||
|
|
"C4": {
|
||
|
|
"content": "=ODOO.PIVOT(2,\"duration\")"
|
||
|
|
},
|
||
|
|
"D1": {
|
||
|
|
"style": 2,
|
||
|
|
"content": "=_t(\"Current\")"
|
||
|
|
},
|
||
|
|
"D2": {
|
||
|
|
"style": 7,
|
||
|
|
"content": "=FORMAT.LARGE.NUMBER(B2)"
|
||
|
|
},
|
||
|
|
"D3": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=CONCATENATE(-ROUND(B3/60),\"min\")"
|
||
|
|
},
|
||
|
|
"D4": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=CONCATENATE(ROUND(B4/60),\"min\")"
|
||
|
|
},
|
||
|
|
"D5": {
|
||
|
|
"style": 7,
|
||
|
|
"content": "=B5"
|
||
|
|
},
|
||
|
|
"E1": {
|
||
|
|
"style": 2,
|
||
|
|
"content": "=_t(\"Previous\")"
|
||
|
|
},
|
||
|
|
"E2": {
|
||
|
|
"style": 7,
|
||
|
|
"content": "=FORMAT.LARGE.NUMBER(C2)"
|
||
|
|
},
|
||
|
|
"E3": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=-ROUND(C3/60)"
|
||
|
|
},
|
||
|
|
"E4": {
|
||
|
|
"style": 7,
|
||
|
|
"format": 2,
|
||
|
|
"content": "=ROUND(C4/60)"
|
||
|
|
},
|
||
|
|
"E5": {
|
||
|
|
"style": 8
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"conditionalFormats": [],
|
||
|
|
"figures": [],
|
||
|
|
"areGridLinesVisible": true,
|
||
|
|
"isVisible": true
|
||
|
|
}
|
||
|
|
],
|
||
|
|
"entities": {},
|
||
|
|
"styles": {
|
||
|
|
"1": {
|
||
|
|
"textColor": "#01666b",
|
||
|
|
"bold": true,
|
||
|
|
"fontSize": 16
|
||
|
|
},
|
||
|
|
"2": {
|
||
|
|
"bold": true
|
||
|
|
},
|
||
|
|
"3": {
|
||
|
|
"fillColor": "#f2f2f2",
|
||
|
|
"textColor": "#741b47"
|
||
|
|
},
|
||
|
|
"4": {
|
||
|
|
"textColor": "#741b47"
|
||
|
|
},
|
||
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