81 lines
4.2 KiB
Python
81 lines
4.2 KiB
Python
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import fields, models, _, Command
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from odoo.addons.http_routing.models.ir_http import url_for
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from odoo.addons.mail.models.discuss.mail_guest import add_guest_to_context
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class Website(models.Model):
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_inherit = "website"
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channel_id = fields.Many2one('im_livechat.channel', string='Website Live Chat Channel')
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@add_guest_to_context
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def _get_livechat_channel_info(self):
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""" Get the livechat info dict (button text, channel name, ...) for the livechat channel of
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the current website.
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"""
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self.ensure_one()
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if self.channel_id:
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livechat_info = self.channel_id.sudo().get_livechat_info()
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if livechat_info['available']:
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livechat_request_session = self._get_livechat_request_session()
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if livechat_request_session:
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livechat_info['options']['chat_request_session'] = livechat_request_session
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return livechat_info
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return {}
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def _get_livechat_request_session(self):
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"""
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Check if there is an opened chat request for the website livechat channel and the current visitor (from request).
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If so, prepare the livechat session information that will be stored in visitor's cookies
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and used by livechat widget to directly open this session instead of allowing the visitor to
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initiate a new livechat session.
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:param {int} channel_id: channel
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:return: {dict} livechat request session information
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"""
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visitor = self.env['website.visitor']._get_visitor_from_request()
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if visitor:
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# get active chat_request linked to visitor
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chat_request_channel = self.env['discuss.channel'].sudo().search([
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('livechat_visitor_id', '=', visitor.id),
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('livechat_channel_id', '=', self.channel_id.id),
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('livechat_active', '=', True),
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('has_message', '=', True)
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], order='create_date desc', limit=1)
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if chat_request_channel:
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if not visitor.partner_id:
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current_guest = self.env['mail.guest']._get_guest_from_context()
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channel_guest_member = chat_request_channel.channel_member_ids.filtered(lambda m: m.guest_id)
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if current_guest and current_guest != channel_guest_member.guest_id:
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# Channel was created with a guest but the visitor was
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# linked to another guest in the meantime. We need to
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# update the channel to link it to the current guest.
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chat_request_channel.write({'channel_member_ids': [Command.unlink(channel_guest_member.id), Command.create({'guest_id': current_guest.id})]})
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if not current_guest and not channel_guest_member:
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return {}
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if not current_guest:
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channel_guest_member.guest_id._set_auth_cookie()
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chat_request_channel = chat_request_channel.with_context(guest=channel_guest_member.guest_id.sudo(False))
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return {
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"folded": False,
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"id": chat_request_channel.id,
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"requested_by_operator": chat_request_channel.create_uid in chat_request_channel.livechat_operator_id.user_ids,
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"operator_pid": [
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chat_request_channel.livechat_operator_id.id,
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chat_request_channel.livechat_operator_id.user_livechat_username or chat_request_channel.livechat_operator_id.display_name,
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chat_request_channel.livechat_operator_id.user_livechat_username,
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],
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"name": chat_request_channel.name,
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"uuid": chat_request_channel.uuid,
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"type": "chat_request"
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}
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return {}
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def get_suggested_controllers(self):
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suggested_controllers = super(Website, self).get_suggested_controllers()
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suggested_controllers.append((_('Live Support'), url_for('/livechat'), 'website_livechat'))
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return suggested_controllers
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