# -*- coding: utf-8 -*- # Part of Odoo. See LICENSE file for full copyright and licensing details. from odoo import models, _ class ImLivechatChannel(models.Model): _inherit = 'im_livechat.channel' def _get_livechat_discuss_channel_vals(self, anonymous_name, previous_operator_id=None, chatbot_script=None, user_id=None, country_id=None, lang=None): discuss_channel_vals = super(ImLivechatChannel, self)._get_livechat_discuss_channel_vals( anonymous_name, previous_operator_id, chatbot_script, user_id=user_id, country_id=country_id, lang=lang ) if not discuss_channel_vals: return False visitor_sudo = self.env['website.visitor']._get_visitor_from_request() if visitor_sudo: discuss_channel_vals['livechat_visitor_id'] = visitor_sudo.id # As chat requested by the visitor, delete the chat requested by an operator if any to avoid conflicts between two flows # TODO DBE : Move this into the proper method (open or init mail channel) chat_request_channel = self.env['discuss.channel'].sudo().search([('livechat_visitor_id', '=', visitor_sudo.id), ('livechat_active', '=', True)]) for discuss_channel in chat_request_channel: operator = discuss_channel.livechat_operator_id operator_name = operator.user_livechat_username or operator.name discuss_channel._close_livechat_session(cancel=True, operator=operator_name) return discuss_channel_vals