85 lines
4.1 KiB
Python
85 lines
4.1 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models, _
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from odoo.exceptions import AccessError
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class DiscussChannel(models.Model):
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_inherit = 'discuss.channel'
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livechat_visitor_id = fields.Many2one('website.visitor', string='Visitor', index='btree_not_null')
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def channel_pin(self, pinned=False):
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""" Override to clean an empty livechat channel.
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This is typically called when the operator send a chat request to a website.visitor
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but don't speak to them and closes the chatter.
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This allows operators to send the visitor a new chat request.
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If active empty livechat channel,
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delete discuss_channel as not useful to keep empty chat
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"""
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super().channel_pin(pinned=pinned)
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if self.livechat_active and not self.message_ids:
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self.sudo().unlink()
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def _channel_info(self):
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"""
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Override to add visitor information on the mail channel infos.
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This will be used to display a banner with visitor informations
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at the top of the livechat channel discussion view in discuss module.
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"""
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channel_infos = super()._channel_info()
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channel_infos_dict = dict((c['id'], c) for c in channel_infos)
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for channel in self.filtered('livechat_visitor_id'):
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visitor = channel.livechat_visitor_id
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try:
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country_id = visitor.partner_id.country_id or visitor.country_id
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channel_infos_dict[channel.id]['visitor'] = {
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'display_name': visitor.partner_id.name or visitor.partner_id.display_name or visitor.display_name,
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'country_code': country_id.code.lower() if country_id else False,
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'country_id': country_id.id,
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'id': visitor.id,
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'is_connected': visitor.is_connected,
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'history': self.sudo()._get_visitor_history(visitor),
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'website_name': visitor.website_id.name,
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'lang_name': visitor.lang_id.name,
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'partner_id': visitor.partner_id.id,
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'type': "visitor",
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}
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except AccessError:
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pass
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return list(channel_infos_dict.values())
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def _get_visitor_history(self, visitor):
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"""
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Prepare history string to render it in the visitor info div on discuss livechat channel view.
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:param visitor: website.visitor of the channel
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:return: arrow separated string containing navigation history information
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"""
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recent_history = self.env['website.track'].search([('page_id', '!=', False), ('visitor_id', '=', visitor.id)], limit=3)
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return ' → '.join(visit.page_id.name + ' (' + visit.visit_datetime.strftime('%H:%M') + ')' for visit in reversed(recent_history))
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def _get_visitor_leave_message(self, operator=False, cancel=False):
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if cancel:
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name = self.livechat_visitor_id.display_name or _('The visitor')
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message = _("""%s started a conversation with %s.
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The chat request has been canceled.""",
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name, operator or _('an operator'))
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else:
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message = _('Visitor %s left the conversation.', ("#%d" % self.livechat_visitor_id.id) if self.livechat_visitor_id else '')
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return message
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@api.returns('mail.message', lambda value: value.id)
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def message_post(self, **kwargs):
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"""Override to mark the visitor as still connected.
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If the message sent is not from the operator (so if it's the visitor or
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odoobot sending closing chat notification, the visitor last action date is updated."""
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message = super().message_post(**kwargs)
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message_author_id = message.author_id
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visitor = self.livechat_visitor_id
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if len(self) == 1 and visitor and message_author_id != self.livechat_operator_id:
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# sudo: website.visitor: updating data of a specific visitor
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visitor.sudo()._update_visitor_last_visit()
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return message
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